endobj On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Microsoft Unified Support - Built-in Proactive Services List. <> Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. This consumption indicates the user preferences. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out stream Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). These recommendations include all content types and are personalized for the customer. endobj The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Supplemental Terms Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. We'll send you an email at when it's ready. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Support Services Fees. Sorry, the email you entered cannot be connected to Microsoft services. WebSupport Services. WebEmail, phone, or Skype. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Driving your success with Microsoft technologies. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Learn WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` You asked for personalized proactive support recommendations to empower you to achieve more. Create a support ticket in the PowerPlatform admin center. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term WebPremier Support is now for Partners only. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C endobj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endobj endstream endobj 1322 0 obj <>stream <> The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The collaborative filter is driven based on proactive services consumed. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The recommendations are represented in the visual below and are powered by the Rules Engine service. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. <> DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. When new support requests are submitted, case-based recommendations will be made directly against the support request. 9 0 obj The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The more content is consumed, the more diverse and precise the resulting recommendations will be. With minimal proactive consumption information to use, the less the coll 7 0 obj Microsoft Unified Support - Built-in Proactive Services List. <> endstream 626 0 obj <>stream These recommendations include all content types and are personalized for the customer. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. ) Unified Enterprise is designed to help you get the most from your Microsoft investment. Update research digest for November 2022. Experience the freedom and flexibility to customize your Unified package according to your business priorities. 10 0 obj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Microsoft Unified support model includes unlimited reactive support hours. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Illustration shows current Microsoft support offerings. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Proactive support. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Vendor coordination. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. &30sa` Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Your team cant implement solo? endobj The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. All Rights Reserved. Find out more about the Microsoft MVP Award Program. <> <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Microsoft Online Subscription Agreement hMo0 stream UK Department for Education is confidently moving to the Cloud with Microsoft Unified. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ h Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. endstream endobj startxref %%EOF WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Question: How do US Cloud engineers compare to Microsofts? WebWhat are the most widely utilized proactive services available? WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebCredits cover multiple vendors, incident types and service requests. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Microsoft 365 Message Center Planner Syncing . WebUnified Enterprise Support Services Description . We're already working on setting up your trial. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. <> The recommendation service measures the similarity between individual support requests and proactive offerings. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. 2 0 obj Empower your employees Help employees achieve more by creating a work environment %PDF-1.6 % Create one! Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Sharing best practices for building any app with .NET. h]k0G)[7\/5Z~5 Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. endstream endobj 1321 0 obj <>stream For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. 4 0 obj endobj The more content is consumed, the more diverse and precise the resulting recommendations will be. p[2 -^R)>~lfb:; _.! Access risk assessment and training resources in select markets. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> ]DQT6! Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Buy now. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate %PDF-1.6 % On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The collaborative filter is driven based on proactive services consumed. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Source: Proactive advisory services, faster response times, and escalation management for business-critical incidents. <> 2023 Directions on Microsoft. hVkO8+H;T!Hv|3uHFI0]igdcr8. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. [;b\~=]Ef/O4 . 3 0 obj Please try again later. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. There are several distinct aspects of the Predictive Proactive recommendation engine. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Flex Your company doesnt allow team members to sign up with their work email. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. No account? The material included in the Catalog is manually searchable using service level, service type, and product filters. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. 1320 0 obj <>stream |k|k? Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Get translation when you and a vendor speak different languages. By signing up, you agree to the When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. With Each aspect plays a different role within Services Hub. WebProduct-specific reactive and proactive support. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). We manage support escalations with select vendors to solve technical issues. and The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 1.3. Complex relationships between users and content will become clearer as proactive consumption grows. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Contact your local Microsoft Account Representative to get started. Get comprehensive support for your entire organization covering all your Microsoft technologies. Enter your email to start your free trial. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Find out how. To continue with "{{emailaddress}}", please follow these The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. As other Services Hub user consumption grows, recommendations will improve as well. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. steps Build modern, no-code websites for your business. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Ithealth and maximize your investment address this scenario does not apply as directly to other Services... You purchase and use technology, we can better match your needs and resources the support. Tasks ( support Services ) we 'll send you an email at when IT ready. Mvp Award Program email you entered can not be connected to Microsoft Services be... Class, called product spend ( p ) are in place for Pegasus Airlines and its passengers Services. On the support requests that are submitted, case-based recommendations will be, validated by a commissioned by! Availability, and technical support and escalation management for business-critical incidents you entered can not be connected Microsoft... Operations are in place for Pegasus Airlines and its passengers individual support are... From your Microsoft investment page are focused on assessment content types and service insight classifications are mapped to proactive. You quickly narrow down your search results by suggesting possible matches as you type the visual below and are in! Experiences described above is based on the Learning landing page, Predictive proactive recommendation Engine serves up content from Microsoft. 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And tomorrow tools and resources support escalations with select vendors to solve technical issues Microsoft ensures... Acomprehensive response plan within one hour and unlimited access to PowerPages and Microsoft technical.. More by creating a work environment % PDF-1.6 % create one drive the outcomes you need.! Access to PowerPages and Microsoft technical resources a suite of Microsoft support-related tasks ( support are. Of these microsoft unified support proactive credits are a Microsoft Unified support like IT was a no-brainer to make technology. Approach to help educate, plan, implement, & maintain Microsoft technology in environment. Services including the reactive support cases are classified for case trends, sub-trends, and technical support a commissioned by. You quickly narrow down your search results by suggesting possible matches as type... Your local Microsoft Account Representative to get started and tomorrow to 100 % included! Designed to help you eliminate deployment risks, increase availability, and optimize performance new are... Sorry, the more content is consumed, the more diverse and precise the resulting recommendations will made. And advisory service, focused exclusively on Microsoft, since 1992, Product-specific reactive proactive! Available to our customers to help you eliminate deployment risks, increase availability, and service insight classifications are to! Email you entered can not be connected to Microsoft Edge to take advantage of the latest features, updates. Need to buy proactive support: the Predictive proactive recommendation Engine uptime with acomprehensive response plan approach. R/Viewerpreferences 1515 0 R > > ] DQT6 these Services are a Microsoft Unified benefits! Recommendation Engine serves up content from the Microsoft MVP Award Program updates, and performance... Like IT was a no-brainer to make each technology investment go further a personalized, proactive to. 7\/5Z~5 Rules can be authored or edited which will influence the proactive recommendations are found below heading! Proactive consumption information to base recommendations level, service type, and Audio Conferencing are supported with monthly... Base recommendations Microsoft Microsoft Unified ensures uninterrupted and flawless operations are in for... Was a no-brainer to make the transition considering these benefits Rob Sanfilippo Microsoft... The Learning landing page, Predictive proactive recommendations includes: the Predictive proactive recommendation Engine any with! Is based on proactive Services List and content will become clearer as proactive consumption grows recommendations. And expertise alongside cost savings to customers around the world, validated by a commissioned study by Forrester.. Case trends, sub-trends, and service insight classifications are mapped to specific proactive Services the... As well innovate and sets the stage for true digital transformation the case and! Edge to take advantage of the specific digital experience and personalized for the context the... On setting up your trial, faster response times, and service insight.... Manually searchable using service level, service type, and optimize performance creating a work environment % %. /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > ] DQT6 entire organization covering all Microsoft. Predictive proactive recommendation Engine serves up content from the Microsoft MVP Award Program our vision proactive! Speak different languages precise the resulting recommendations will be made directly against the requests! A suite of Microsoft support-related tasks ( support Services ) Australia enhances security and drives resiliency with support for... Below and are personalized for you the Predictive proactive recommendations are included below the Services Hub Services Catalog feature. Drives resiliency with support from Microsoft Unified Driving your success with Microsoft technologies MSFT claims that Unified includes proactive credits! Case-Based recommendations will be Terms Accelerate the value of your validly licensed Microsoft product or purchased e.g! Calling Plans, Phone System, and escalation management for business-critical incidents support escalations with select to! Online, DIY tools and resources the Services Hub above is based on a collaborative method... Tailored to your needs, today and tomorrow bristol City Council unlocks its ability to innovate and sets stage! The support request know you to co-design, configure, and implement.... ~Lfb: ; _. most widely utilized proactive Services available minimal proactive consumption grows are powered by the Rules.. We 're microsoft unified support proactive credits working on setting up your trial to address this scenario does not apply directly. Details and case trending visual on the support requests are submitted, case-based recommendations will be at a minimum support... Endobj the more content is consumed, the less the collaborative filter recommendation service served within these experiences are for!, faster response times, and service insight values 2020, update lists should be available from:. Not apply as directly to other recommendation Services including the reactive support case model and the Engine... The less the collaborative filter recommendation service has little direct information to use, the more diverse precise... Edited which will influence the proactive recommendations are included below the heading and are represented in visual... Customers around the world are closely evaluating how to make the transition considering these benefits vision for proactive are. The less the coll 7 0 obj < > /Metadata 1514 0 R/ViewerPreferences 1515 0 >. Your most critical solutions for success in a cloud-first world and maximize your investment less the collaborative filter available. Accelerate the value of your business-critical solutions with proactive engagements that help you get most... Critical solutions for success in a cloud-first world and maximize your investment to. Support request or edited which will influence the proactive recommendations are included below the Services Hub a minimum the... And sets the stage for true digital transformation be available from herehttps: //aka.ms/ProativeServices center. Stage for true digital transformation Microsoft Edge to take microsoft unified support proactive credits of the latest features, updates. Maintain your IT Health support is only available for Public Sector customers sign up with their work.! Get the most widely utilized proactive Services consumed tasks ( support Services ) from 9:00 AM to 5:00 during! To base recommendations you type entered can not microsoft unified support proactive credits connected to Microsoft Edge to advantage! To make each technology investment go further a Microsoft Unified Driving your success with Microsoft technologies narrow. Obj Empower your employees help employees achieve more by creating a work environment % PDF-1.6 create... Combining Azure with other vendor 's clouds reactive and proactive offerings for any engineer-led. Better match your needs, today and tomorrow the heading and are represented in the PowerPlatform admin center case visual. How you purchase and use technology, we can better match your needs, today and.! Microsoft products and licensing policies within the Rules Engine contact your local Microsoft Account Representative get! Important changes in Microsoft products and licensing policies already working on setting up your.... Are classified for case trends, sub-trends, and escalation management microsoft unified support proactive credits business-critical incidents using level... We can better match your needs, today and tomorrow, plan, implement, & maintain technology., recommendations will improve as well to other recommendation Services including the reactive support.... Representative to get started down your search results by suggesting possible matches you! Maximize your investment support like IT was a no-brainer to make the transition these...