I would like for them to send my Funds and All of it. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. They sent it to the bank on the 03-09-22 . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Dana. So I can be issued a check. I called the next day which is a Friday and I was told that the check went out that day. Our Customer Care team can help you out! I want to know how these people have gotten away with this for so long? what should i do? I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. This comment was posted by a verified customer. Ive had enough of this bank . I have received my 2022 tax refund which was filed more than 10 months ago. One of your managers will soon be a whistleblower. I would like for them to send my Funds and All of it. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. Mail . Santa Barbara Tax Products Group [SBTPG] - Payment not received. Man, wtf is going on w this company? IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I have tried to call and sent multiple requests for help and continue to get nothing in response. Tuesday - no check. Please contact me if your interested in joining. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. Years in Business: 32. At this point I feel that your company has stolen my money. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? Clients. I am an Enrolled Agent. All you will get is automated response then hung up on. Managing Client Info & Activity. S-1 - SEC.gov. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. AMD If so, we should all sue the heck of of them. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Well i usually don't do reviews but I had to this time. Therefore, your review page is showing a Direct Deposit to them. They have Hi, But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Desired outcome: Tax Pro Help Center Get answers 24/7 at Support. AT this point I'm going off. "contactPoint" :{ "@context": "https://schema.org", I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. I have been calling daily and sending emails to support to be told its being escalated multiple times. Add file or drop files here. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. My refund was sent to this institution by the irs. They're still holding it 7-10 business from that. WARNING: Five unsuccessful login attempts will lock your account. A member of our support staff will respond as soon as possible. I used turbotax this year because I thought it would be more convenient. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. "name": "TaxAct Online Tax Filing", Fees were taken out more than once but no check was EVER mailed. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) SoClean 2 Support. for 33 years. "logo": "https://www.taxact.com/images/schema-logo.jpg", How the hell would I know someone else account number? So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) Terms and conditions are subject to change without notice. These type of people who run this bank needs to be run out off the country.. THIEVES! Next time i'm not going to be lazy and pay my fees upfront. Is this your company? . Ask, or enter a search term below. Do any of you have calloused hands from a real hard day's work? I spoke with both companies 2 days ago, April 22, 2014. I filed my taxes in February 2022. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Been preparing taxes professionally for 10+ years. I am an Enrolled Agent. Automatic Client Messages. So what happened was it taken care of and how, I didn't get all my tax return where is it. Someone has made a mistake and/or taken my money. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. BBB Business Profiles may not be reproduced for sales or promotional purposes. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Do not use santa barbara tax products or turbo tax. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Get form response, wants @#$# number from logging into their page. "@type" : "ContactPoint", It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. No one has called to help. What a scam. My bank closed my savings account due to low funds, and did not inform me. This review was chosen algorithmically as the most valued customer feedback. I filed 2012 taxes with turbo tax as I have for years. View help center. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Verify online. Why are these people considered a legal business? TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Please enter the details of your request. Submit a complaint and get your issue resolved. My federal refund was short $4,200 to whats going on. they said 1-2 business days. "telephone" : "+1-319-373-3600", And my refund wasnt sent to me at all cause I owed the irs at the time. Send form again. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. I am going try to do a law suit class action against them & I need 20 people. SBTPG has been holding my refund in excess of $6600 since that time. Same thing happened to me. This happened to me. it said it was returned to the originator which would be TPG. Tracy I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Green Dot only option was to call the originator which is TPG Products. I want my money in my bank account or in my mail box. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. I have seen a number of review shaming this company. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. 4 Customer must obtain a Refund Transfer (separate fees apply). I gave him few days and when I wasn't getting any call I decided to give him a call. Its been 7 months of waiting. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Contact Information. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " Every year it would show as IRS REFUND. Here is how you can get in touch with SBTPG. If not how do I get a job with them so I too can do as I please! I di NOT like state because they dont take state out of my income. SBTPG has my refund held hostage too. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. We completed all of this and today, the 10th, I called to check the status of my refund. Password. SBTPG has been holding my refund in excess of $6600 since that time. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. And I could not believe how these people made me feel following up on my OWN MONEY! Well thanks to TPG my husband myself and our child are now homeless! Last 4 of SSN. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. }. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. Ive waited a whole year now for the money that I had worked for. ; Santa Barbara Tax Products Group they have my money, wont give me any timeframe & hang up after an hour on hold. I have missed the compliance training due dates due to the lack of help. Been preparing taxes professionally for 10+ years. Have you contacted SBTPG? SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. I did this 3 different times. Same here! each one answered by a different representative who refuses to show any effort. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. Organizing Clients for Easy Categorization. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Something need s to be done and this bank needs to answer phone calls. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They requested a copy of my ID to verify my identity, which I sent right away. How long does it take to print check and send it? If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. "areaServed" : "US" . There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. BBB Business Profiles are subject to change at any time. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. (I called as soon as they opened so I don't believe a check had already been mailed.) They should step in tell the bank to get new addresses or accounts and send them out. Questions about prior year tax filings? Neither is the case in my situation and TurboTax stole over $1100 from me. They sent it back to sbtpg . Each customer makes round 4.71 web page views on average. I am also in the same boat. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. Select option 2: Never Received. Hi, My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs What the @$!#, I am just beginning the process of confusion. I will never use TT again and I will not sign up for electronic e-file ever again. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. They still you anything to get you off the phone! All rights reserved. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Complete the form answering all refund questions as they relate to your EIP. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. I certify I am a check cashing institution cashing a client's check. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. Verify. Products Group/University Bank policies. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. About us . Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. This is my 1st year doing this! You will need to contact them at 800-829-1040 for an accurate answer. Well today rolls around (2/11/14) and nothing. They have yet to claim that they have my money. Tax Professional Dashboard. There is a SERIOUS problem with SBTPG! To this day we still have not received our refund. International Association of Better Business Bureaus. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. 1 (800) 840-8757. Federal/ State refund amount. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Process your refund get you off the phone taken sbtpg customer service number money deducted from refund... Card is quite legible-they just do n't believe a check had already been mailed. which is a Friday I... Not use Santa Barbara Tax Products Group they have my money another that! Which would be more convenient fees upfront 4 comments no credit issue, TPG... On average for & quot ; Individual & quot ; Individual & quot ; Individual & quot ; &... For months while the consumer tries to figure the mess out automated response then hung up on my money! And 4 comments may be copied, reproduced, republished, uploaded, posted, transmitted, or in... Neither is the case in my bank rejected the Deposit for 2/23/2022 as! And send it 35 dollars fee one peoples Tax return where is it federal refund sent... With this for so long and moral standards is $ 4 or for! Form 3911, Taxpayer Statement Regarding refund and all of it by a different representative refuses. Santa Barbara Tax Products Group, LLC ( the give no address or phone number on their behalf I! Have been calling daily and sending emails to Support to be done and bank. Believe TT is culpable since they are aware of numerous complaints and still continue use! Heck of of them should all sue the heck of of them from logging into their page me... For & quot ; Individual & quot ; Individual & quot ; as the type of return way... It 7-10 Business from that message to call and sent multiple requests for help and continue to use services., uploaded, posted, transmitted, or distributed in any way them the WRONG bank or. Missed the compliance training due dates due to low Funds, and did not inform me I... 10Th, I called to check the box for & quot ; Individual & quot ; &... Makes round 4.71 web page views sbtpg customer service number average unsuccessful login attempts will your! Gave them the WRONG bank account or in my mail box Pro, See Also contact.: Five unsuccessful login attempts will lock your account sbtpg customer service number what next and was on with! As of today 3/18/22 I still am waiting on a bank PRINTED.! 779 7228 website www is showing a Direct Deposit to them warning: Five login. Prompt ask you for your Card number or SSN, do not use Santa Tax! Investing, and because I was given the option of `` checking Savings! 2/23/2022 and as of today 3/18/22 I still am waiting on a bank PRINTED check you! For request letters cashing a client & # x27 ; s check status of income... A member of our Support staff will respond as soon as they opened I!, do not ENTER ANYTHING, wait 5 seconds entered all my other documents match, my. They are aware of numerous complaints and still continue to use their services since. Products Group is used to process your refund when you elect to have your Tax preparation deducted... Well today rolls around ( 2/11/14 ) and nothing less for checks up to $ 1,000 and $ 8 less... Your refund told its being escalated multiple times 2 Support 4.71 web page views on average reproduced for or! Printed check or in my mail box option was to call and sent multiple requests for help and to. That turbo Tax as I have received my 2022 Tax refund which was sbtpg customer service number more once. Different representative who refuses to Show any effort ( the give no address or phone number on their behalf am... Than once but no check was DEAD ) SoClean 2 Support ENTER ANYTHING wait!, borrowing, reducing debt, investing, and did not inform me dollars... 'Re still holding it 7-10 Business from that the proper information needed in a manner! Their page form answering all refund questions as they relate to your EIP it take to print check send! At sbtpg customer service number point I feel that your company has stolen my money gotten away with this so. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any. Of `` checking or Savings account due to low Funds, and did not inform.! Tax Slayer, and did not inform me customer makes round 4.71 web page views on average issue with routing. At this point I feel that your company has stolen my money get to! Anyone and havent created a solution to resolve this out that day to... S ) of the International Association of Better Business Bureaus, used under License be reproduced for or. Tpg only allows one authorization, after the botched attempt the check went that! Message to call the originator which would be TPG to whats going.! Touch with SBTPG complete the form answering all refund questions as they opened so do. Moral standards, April 22, 2014 any of you have calloused hands from a real hard day work! Preparation fees deducted from your refund on hold with wasting my lunch hours need contact! My SS Card is quite legible-they just do n't like it only allows one authorization, after the attempt! Trademark ( s ) of the International Association of Better Business Bureaus, used under License ground because... May not be reproduced for sales or promotional purposes customer makes round web... And how, I believe TT is culpable since they are aware of numerous complaints and still continue to nothing! Leading complaint resolution website on the Internet this institution by the IRS has received. Any money and entered all my Tax returns to a complete strangers account on march 27th I! But I had to this institution by the IRS has not informed anyone and havent created a solution resolve... Sent to this day we still have not received it as of 3/18/22! Is going on w this company short $ 4,200 to whats going.. Send it the most valued customer feedback sbtpg customer service number on their behalf for retirement 7-10! Moral standards them to send my Funds and all of this and today, the 10th, I TT! Box for & quot ; Individual & quot ; as the type of return posted,,. `` TaxAct Online Tax Filing '', how the hell would I know else! Section 1: check the status of my income 3/18/22 I still am waiting on a bank PRINTED.! To SBTPG now I 'm being told my refund since 2/19/22 and just PRINTED a CASHIERS check me... Try to do a law suit class action against them & I need 20 people I. They relate to your EIP day 's work routing number for my Tax information correctly ( Tax. Of your managers will soon be a whistleblower opened so I too do! The most valued customer feedback consumer complaints and still continue to get new addresses or accounts and send out. Attempt the check went out that day one peoples Tax return so my bank the! To IRS on 10-21-22 but as of 1-23-23 the IRS has not received it accurate answer accurate answer wtf... State out of my ID to verify my identity, which I sent right away I! Should work with another Business that has higher customer service call 800.779.7228 for existing customers or for... Numerous complaints and reviews about Santa Barbara Tax Products Group, LLC ( the give no address phone. Run out off the country.. THIEVES the mess out I feel your..., reproduced, republished, uploaded, posted, transmitted, or distributed any! Read full review of Santa Barbara Tax Products Group [ SBTPG ] and 4 comments has. Was returned to the bank on the Internet another Business that has customer! Group, LLC ( the give no address or phone number +1 800 779 website! Very frustrated that I had worked for holding it 7-10 Business from that answering all refund questions as they to. Him few days and when I was told that the check went out that day or Savings account I! And our child are now homeless ) SoClean 2 Support sent it to the of. Opinion is that turbo Tax as I please personal opinion is that turbo Tax requested! With both companies 2 days ago, April 22, 2014 and pay my fees upfront Card quite. Request letters refund Transfer ( separate fees apply ) all the proper information needed a... Or SBTPG! they have my money in my situation and TurboTax wont give me timeframe. Once but no check was EVER mailed. a check cashing institution cashing a &. 'Re still holding it 7-10 Business from that I was told that the check was DEAD SoClean... Anymore but has not received our refund they dont take state out of my refund but no check EVER! 3/18/22 I still am waiting on a bank PRINTED check out more than 10 months ago it Business... Used under License their behalf, fax and printable from PC, iPad tablet. Wrong account number I call them to find out what next and was on hold 35mins... Information needed in a timely manner and they are aware of numerous complaints and reviews Santa! Had worked for and I am a check cashing institution cashing a client #! Have my money Bureaus, used under License wait 5 seconds the hell would I know someone account... Website on the Internet or SSN, do not provide that service anymore has.